Return, Refund & Replacement Policy

The Iver Shop — Last updated: September 12, 2026

We want you to be happy with your purchase. This policy explains how returns, refunds, and replacements work at The Iver Shop.

Return Window

The Iver Shop offers a 30-day return, refund & replacement policy. Customers may request an eligible return, refund, or replacement within 30 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return, refund, or replacement, your request must be submitted within the 30-day window and relate to an item purchased from The Iver Shop. Items should be unused and in the same condition you received them, with original packaging where possible, and a valid proof of purchase — such as your order number — is required.

Return Shipping

Return shipping is free for eligible returns. Once your return request is approved, we'll send you instructions, and there is no charge to you for shipping the item back to us.

How to Start a Return

To start a return, contact us at info@theivershop.online or +91 90160 88582 with your order number, the item you'd like to return, and the reason for your request. Please include photos where useful, such as for a damaged or incorrect item. If your return is approved, we'll provide instructions for returning the item — please wait for approval before sending anything back so it can be processed properly. Returns are received at our fulfilment partner’s warehouse, not at our office address — the correct return address and full instructions are included in the approval email. The cost of return shipping is covered by us, so there is nothing for you to pay.

Order Cancellation

If you'd like to cancel an order, please contact us as soon as possible. We'll make reasonable efforts to stop an order before it enters processing or shipment. Once an order has entered processing or has shipped, cancellation may no longer be possible, but you're welcome to use the return process above once it's delivered.

Damages and Issues

If your order arrives damaged or defective, or if you receive the wrong item, please contact us with your order number, a description of the issue, and photos where applicable. Eligible issues may qualify for a replacement or refund in accordance with this policy.

Replacement

The Iver Shop offers eligible replacements within the 30-day period for items that are damaged, defective, or incorrect. Replacement requests are reviewed for eligibility and are subject to availability. If a replacement isn't available, we'll offer an alternative resolution, such as a comparable item or a refund.

Restocking Fee

We do not currently charge a restocking fee on eligible returns.

Refunds

Returned items are reviewed once received to confirm eligibility under this policy. Once your return is approved, we'll notify you and process your refund to your original payment method. Approved refunds are processed within 2 business days of approval. The money then typically appears on your statement within 5–10 business days, depending on your bank or card issuer.

Late or Missing Refunds

If an approved refund has not reached you yet, please check your bank account again and contact your card issuer or bank, as it can take some time before a refund is officially posted. If you have done this and still have not received your refund, contact us at info@theivershop.online or on +91 90160 88582 and we will look into it for you.

Contact Information

The Iver Shop
Company Number (GST): 24EKLPS3333B3Z9
Address: Manibhadra Apartment near Hanumanji Temple, Surat, Gujarat 395006, India
Email: info@theivershop.online
Phone: +91 90160 88582

Customer Service:
Monday to Friday | 09:00 - 18:00 (IST)
Weekends | 09:00 - 18:00 (IST)
We aim to respond to your inquiries within 24 hours.

You can also reach us through our Contact Us page.