Privacy Policy

The Iver Shop — Last updated: September 11, 2026

At The Iver Shop, accessible through theivershop.online, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

We may collect information you provide directly to us, such as your name, email address, phone number, shipping and billing address, and order and cart details when you place an order or contact customer support. We may also collect payment and transaction information necessary to process your purchase, and certain device and usage information, such as your IP address, browser type, and browsing activity on our website, including through cookies.

How We Use Information

We use the information we collect to process orders and checkout, provide customer support, arrange shipping and handle returns, refunds, and replacements, prevent fraud and improve website security, and comply with applicable legal obligations. Where we use information for analytics or marketing, this is done only where these features are actually in use, and you can unsubscribe from marketing communications at any time.

Cookies

Our website may use cookies and similar technologies to provide essential functionality, such as keeping items in your shopping cart and maintaining your session, and to help us understand how visitors use our website. You can configure your browser to refuse or delete cookies, though this may affect certain website features.

Orders and Checkout

To complete your purchase, you'll be directed to our secure external checkout at checkout.theivershop.online. Cart and order information required for checkout may be transferred from our Shopify storefront to this external checkout, including product and line-item information, quantities, prices, discounts, product images, and other information necessary to complete your purchase. Payment is currently processed by credit/debit card only, and we do not store your complete card details on our own systems.

Information Sharing

We do not sell your personal information. We may share information when reasonably necessary with the service providers described below, and with government authorities or law enforcement where required by law.

Service Providers

We work with trusted third-party service providers to operate our business, including our ecommerce platform (Shopify), our checkout provider (Whop), shipping and delivery carriers, and customer communication tools. These providers may access personal information only as necessary to provide their services to us.

Security

We take reasonable measures to help protect your personal information. However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain transaction records, provide customer support, and comply with applicable legal obligations. When information is no longer needed, we take steps to delete or securely dispose of it.

Children's Privacy

Our website is intended for general consumers and is not directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided us with personal information, please contact us so we can review and address it.

Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of your information, and to opt out of marketing communications. To make a privacy-related request, please contact us using the details below.

Third-Party Websites and Links

Our website may contain links to third-party websites and services that we do not operate or control, such as our checkout provider, carrier tracking pages and social platforms. We are not responsible for the content, security or privacy practices of those websites, and we encourage you to read their own privacy policies before providing them with personal information.

Complaints and Privacy Requests

If you have a question or a complaint about how we handle your personal information, contact us at info@theivershop.online or on +91 90160 88582 and we will look into it. We aim to respond within 24 hours and to resolve privacy requests within 30 days. If you are not satisfied with our response, you may also contact the data protection authority in your country.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our business, website, or applicable legal requirements. When we make changes, we'll update the "Last updated" date at the top of this page.

Contact Information

The Iver Shop
Company Number (GST): 24EKLPS3333B3Z9
Address: Manibhadra Apartment near Hanumanji Temple, Surat, Gujarat 395006, India
Email: info@theivershop.online
Phone: +91 90160 88582

Customer Service:
Monday to Friday | 09:00 - 18:00 (IST)
Weekends | 09:00 - 18:00 (IST)
We aim to respond to your inquiries within 24 hours.

You can also reach us through our Contact Us page.