FAQ
Frequently Asked Questions
Where do you ship to?
We currently ship within the United States only. We do not ship to any other country at this time.
How long does delivery take?
Delivery takes 5–10 business days in total — 1–2 business days to prepare your order, then 4–8 business days in transit. Full details are in our Shipping Policy.
How much does shipping cost?
Shipping is free on every order within the United States — $0.00 at checkout. There is no minimum order value.
Which carriers do you use?
We partner with trusted carriers, including USPS, DHL, and UPS, to help ensure your order arrives safely and on time. Every shipment includes tracking.
Do I have to pay customs, import fees or tax?
No customs or import charges apply, because orders are delivered within the United States. Any applicable U.S. sales tax is calculated and shown at checkout before you pay.
How do I track my order?
Once your order ships, you can track it any time on our Track Your Order page.
What payment methods do you accept?
Orders are completed through our secure external checkout, which is handled through our Whop checkout system. At this time, only credit/debit card payment is enabled at checkout. See our Payment Policy for details.
Can I cancel my order?
Contact us as soon as possible and we will make reasonable efforts to stop the order before it enters processing or shipment. Once an order has shipped, cancellation is no longer possible, but you are welcome to use the return process once it is delivered.
Can I return or exchange an item?
Yes. We offer a 30-day return window from the date you receive your order, and return shipping is free on eligible returns. See our Return & Refund Policy for the full conditions.
Where do I send my return?
Please do not send anything back before your return is approved, and do not send returns to our business address — items are received at our fulfilment partner's warehouse, not at our office. Once we approve your return, we email you the correct return address and full instructions. The cost of return shipping is covered by us, so there is nothing for you to pay.
How long does a refund take?
Once your return is received and inspected, approved refunds are processed within 2 business days. The money then typically appears on your statement within 5–10 business days, depending on your bank or card issuer.
What if my item arrives damaged or incorrect?
Contact us as soon as possible at info@theivershop.online or on +91 90160 88582 with your order number and photos of the item. See our Return & Refund Policy for how we handle this.
How can I contact customer service?
Email us at info@theivershop.online or call +91 90160 88582. Our customer service hours are Monday to Friday 09:00–18:00 (IST) and weekends 09:00–18:00 (IST). We aim to respond within 24 hours. Our registered business address is Manibhadra Apartment near Hanumanji Temple, Surat, Gujarat 395006, India. Full details are on our Contact Us page.
Do you have a physical store?
The Iver Shop is an online retailer — we don't operate a walk-in retail storefront, and our registered address is an office rather than a warehouse open to visitors. All orders are placed through our website at theivershop.online. Our registered business address is Manibhadra Apartment near Hanumanji Temple, Surat, Gujarat 395006, India, and our company number (GST) is 24EKLPS3333B3Z9.